October 5, 2005

Contact:
Brett Lester, President
Celeritas Technologies
Phone: 913-491-9000

For Immediate Release:

 Celeritas Technologies


One Call Ticket Management Solution Streamlines
One Call Process for Utilities

Overland Park, KS - In an effort to manage One Call ticket requests more efficiently and with less risk, Celeritas Technologies is pleased to announce the newly enhanced Ticket ManagerTM solution. This technology solution provides a highly sophisticated mechanism for ticket management capabilities for One Call centers and utility companies alike.

The Ticket ManagerTM application is part of the Damage Prevention Suite that uses the powerful SpatialObjects® framework to deliver a robust, web-based ticket management system that keeps ticket information received from One Call entities in a relational database and merges that data with a mapping interface to allow users to query, view, report, and manage locate tickets in a single application via the web. It was also designed to allow a One Call to be able to offer this service to their members.

This solution can handle access from multiple member companies while providing security so that companies can't view or manage each others' ticket data or assets. This technology is currently in production at hundreds of companies who are using the solution either individually or as part of a One Call. That number continues to grow on a daily basis as member companies of One Call centers realize the benefit of a web-based solution for managing One Call tickets.

Users of other underground damage prevention solutions from Celeritas Technologies had indicated a vacancy in the marketplace for a ticket management solution that integrated GIS capabilities and offered the flexibility to customize layers based on specific company needs. From the incorporation of Centerline Asset Data or aerial photography to the incorporation of High Consequence Areas; this open-architected solution provides a web-based mechanism to manage a multitude of underground damage prevention activities.

The Ticket Manager provides companies with tools for:

  • Automatic Notification
  • Positive Response
  • Querying tickets by number, contractor, address, date, locator, etc.
  • Mapping tickets by Service Territory, Dispatch Area, status, etc.
  • Ticket density analysis & trending reports
  • Incorporating aerial or satellite images, parcel boundaries, easements, flood plains, etc.
  • Layering network, asset or facilities data such as telephone, gas, electric, cable, sewers, water, etc.
  • Linking of documents, pictures, drawings or sketches to a specific ticket

Celeritas Technologies is an enterprise-class IT consulting firm that specializes in application development, product engineering and infrastructure management. Specific solutions geared toward underground damage prevention and the utility/One Call industry include: the Public Awareness Manager—a solution based on the requirements of RP 1162; The Damage Prevention Awareness Manager, which assists with program effectiveness measurements by providing a geographical view of the coverage your organization is getting with campaigns and events; and the Member Portal—a ticket viewing and research solution for utility companies, and a web ticket entry solution for One Call centers.

Celeritas Technologies provides web-based solutions for individual companies and collaborative programs through One Call centers. For more information on the products and services that Celeritas Technologies offers, visit www.pipelinecompliance.com

###

Return to "What's New"